Billing, Charges, Refunds, Payments, and Subscription Questions
This article explains how billing, charges, refunds, payments, and subscriptions work for the AVP – Age Verification app.
Sophia
Last Update há 24 dias
1️⃣ How Shopify Billing Works
App billing is handled directly by Shopify. Upgrading or downgrading your current plan will automatically update your billing for the next cycle. Refund requests are also managed by Shopify.
For any billing-related questions or refund assistance, please contact Shopify Support directly.
2️⃣ Why Was I Charged?
You may see an app charge because:
- Your 3-day free trial ended.
- A paid plan was approved from your Shopify admin.
- Your app subscription renewed for the next billing cycle.
- You upgraded or changed your plan.
- The app was still installed when Shopify processed the billing cycle.
3️⃣ Subscription Renewals
Your subscription will renew automatically through Shopify based on the plan you approved
To stop future charges, you need to Downgrade to Free plan or uninstall the AVP app from your Shopify store.
To stop future charges, you need to Downgrade to Free plan or uninstall the AVP app from your Shopify store.
[Click here] to learn more about how to uninstall the AVP app.
4️⃣ Refund Requests
Refund requests are managed by Shopify.
For refund assistance, please contact Shopify Support directly.
For refund assistance, please contact Shopify Support directly.
5️⃣ How do I Contact Shopify Support?
- Go to help.shopify.com.
- Click the Chat with a human button located at the bottom-right corner of the page to connect with a Shopify Support advisor.
Need Help?
If you need any assistance, our support team is available 24/7 through live chat, email ( [email protected] ), and support tickets.
If you need any assistance, our support team is available 24/7 through live chat, email ( [email protected] ), and support tickets.