How to Cancel Your Age Verification Subscription

This article explains how to cancel your AVP – Age Verification subscription.

Sophia

Last Update 24 天前


1️⃣ How to Cancel Your Paid Plan Without Uninstalling the App  

If you want to stop future paid charges but continue using the app, you can switch to the Free plan.

Open the app and go to the Plan page. Select the Free plan. This will cancel your paid subscription and stop future paid charges. You can upgrade again anytime

2️⃣ What Happens After Cancellation?  

After cancellation, your paid plan will be changed to the Free plan.

You will no longer have access to paid features, and settings connected to paid features will stop working and may need to be reconfigured later if you upgrade again.

Your future paid subscription charges will stop once the plan is changed to the Free plan.

Uninstalling the app from your store will automatically end your subscription, and you will not incur any further charges.
[Click here] to learn more on how to uninstall the app.

📌 Important Note

App billing and subscription are handled through Shopify. Refund requests are also managed by Shopify. 

For any billing-related questions or refund assistance, please contact Shopify Support directly.

3️⃣ How do I Contact Shopify support if I have any issues? 

  1. Go to help.shopify.com.
  2. Click the Chat with a human button located at the bottom-right corner of the page to connect with a Shopify Support advisor.

Still, if you need any assistance, our support team is available 24/7 through live chat, email, and support tickets.

You can email us at [email protected] or click the green circular icon in the bottom-right corner to chat with our live support agent anytime.
 

Was this article helpful?

1 out of 1 liked this article

Still need help? Message Us