Help Center | AVP ‑ Age Verification | Pricing and Plan Management FAQs

Pricing and Plan Management FAQs

This article explains how to update/upgrade your plan, downgrade, cancel, switch to the Free plan, or uninstall the AVP app.

Sophia

Last Update 24 days ago

[Click here] to learn more on how to activate plan for AVP - Age Verification.

1️⃣ Does the App Offer a Free Plan?

Yes, our app offers a Free plan with limited access.

You can customize the Entrance Popup age limit, heading, subheading and buttons text fields. Upgrade to a Basic or Premium plan anytime to unlock more feature's.

2️⃣ How to Update or Upgrade Your Plan

You can update your plan directly from the Plan page.

Open the app and go to the Plan page. Select the plan you want to upgrade to, then approve the charges. Once approved, your selected plan will be activated automatically.

3️⃣ How to Downgrade Your Plan

You can downgrade your plan directly from the Plan page.

Open the app and go to the Plan page. Select the lower plan you want to downgrade to, then approve the change. After downgrading, features from your previous higher plan may no longer be available.

Downgrading from Premium to Basic will remove access to advanced pop-up customization and multilingual settings.
Downgrading to the Free plan will disable all paid features. You can still customize the Entrance Popup age limit, heading, subheading and button text fields.

If you upgrade again later, you will regain access to the paid features. However, some previous settings may need to be configured again.

📌 All the billing is handled by Shopify’s itself.

4️⃣ How to Cancel Your Paid Plan Without Uninstalling the App

If you want to stop future paid charges but continue using the app, you can switch to the Free plan.

Open the app and go to the Plan page. Select the Free plan. This will cancel your paid subscription and stop future paid charges. You can upgrade again anytime

5️⃣ What Happens After Cancellation?

After cancellation, your paid plan will be changed to the Free plan.

You will no longer have access to paid features, and some settings connected to paid features will stop working or may need to be reconfigured later if you upgrade again.

Your future paid subscription charges will stop once the plan is changed to the Free plan.

6️⃣ What Happens After I Uninstall the App?

Once you uninstall the app, your app data and settings will be permanently removed.

If you are on a paid plan, uninstalling the app from your store will automatically end your subscription, and you will not incur any further charges.

If you only want to stop paid charges, we recommend switching to the Free plan instead of uninstalling the app.

7️⃣ If I uninstall the app, will my previous settings be restored when I reinstall it?

No. After uninstalling the app, your previous settings and app data will be removed. If you reinstall the app, you will need to configure the app again.

8️⃣ How do I get support if I have any issues?

If you need any assistance, our support team is available 24/7 through live chat, email, and support tickets.

You can email us at [email protected] or click the green circular icon in the bottom-right corner to chat with our live support agent anytime.

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